Orama Studio Support

At Cogworks, our commitment to your success doesn’t end at the launch of your website. We believe that continuous support is crucial to ensuring that your digital platform remains robust, secure, and aligned with your evolving business needs. That’s why we’ve developed a comprehensive support plan specifically for Orama Studio, combining our years of experience and expertise in maintaining enterprise-level websites.

• Dedicated Project Team: To ensure everything moves smoothly and stays on track, you’ll have a dedicated Project Manager who will work closely with you and our internal production team. This ensures that any issues are addressed promptly and that your website is always operating at its best.

• Regular Umbraco and Orama Studio Upgrades: Keeping your platform updated is vital for security and performance. As part of our support plan, we provide one minor version update of Orama Studio per month, ensuring that both Orama Studio and Umbraco are up-to-date with the latest features and security patches.

• Emergency Security Patches: We understand the importance of security. As an Umbraco Platinum Partner, we receive early notifications of any critical security issues and deploy emergency security patches in a timely manner to safeguard your site.

• Uptime Monitoring: We use the UptimeRobot website monitoring application, which alerts us immediately if your site goes down for any reason. This allows us to react quickly to get your site back up and running with minimal disruption.

• Security Monitoring: Security is a top priority at Cogworks. We implement monthly checks using DevSecOps and OWASP concepts to ensure your site remains safe from vulnerabilities. These checks are a critical part of our ongoing support to protect your digital assets.

• Monthly Reporting: Transparency is key to our support service. Every month, you’ll receive detailed reports outlining the general health of your site, including updates on any upgrades, security patches, and accessibility reviews. We also provide Lighthouse reporting on up to three pages of your choice, giving you insights into your site’s performance.

• Ongoing Design and Development Support: As an Orama Studio client, you’ll have one day per month allocated for small design or development changes. This could include adding new fields, redesigning small elements, or making other minor adjustments to keep your site fresh and functional.

After the first year, our relationship doesn’t end. You’ll automatically be enrolled in our three-month rolling support plan, which continues to provide all the benefits of our full support service. This ongoing support is offered at a competitive monthly rate, ensuring your site remains well-maintained and secure long after launch.

If your organisation requires bespoke functionality that isn’t included in the standard Orama Studio package, we can work with you to develop custom integrations. Whether it’s connecting to your CRM, adding booking applications, or implementing chatbots, we ensure seamless integration with Orama Studio. These customisations are scoped together with your Project Manager and Account Strategist during the Discovery Workshops, giving you a clear picture of any additional costs and timelines.

At Cogworks, we’re not just providing a support service—we’re offering peace of mind. Our Orama Studio support plan is designed to keep your site secure, up-to-date, and performing at its best, allowing you to focus on what matters most: growing your business.