Umbraco support and maintenance that keeps your site fast, secure and improving.

Umbraco support and maintenance is the ongoing work that keeps an Umbraco website secure, fast and reliable after launch, covering monitoring, security patching, upgrades, dependency updates, bug fixes and incident response. Hosting is different: it keeps the servers running, but it does not patch the application, fix bugs or respond when something in the site itself breaks. A Platform Assurance Plan covers that application layer and runs on top of any hosting provider, including Azure.

Most support SLAs define response times by severity, and the critical-incident figure is the one that matters most. At Cogworks, critical incidents raised within business hours get a response within two business hours, major incidents within four business hours, and standard issues within one business day. Exact targets for your platform are agreed in your service contract before the plan starts, so there is no ambiguity when something goes wrong.

Cogworks Platform Assurance Plans start from £1,499 per month for Essentials and £1,999 per month for Standard. The right plan depends on your platform's size, complexity and risk profile, and every plan is scoped to your platform rather than pushed onto a generic tier.

SLA-backed incident response, proactive monitoring (uptime, performance, security, dependencies), scheduled security patching, dependency updates, platform health reports, named contacts and editor support. Both Essentials and Standard plans can be extended with Catalyst Projects for continuous improvement.

Yes. Cogworks regularly takes over Umbraco platforms built by other agencies, and has stabilised platforms for Days Out Guide and Prostate Cancer UK this way. Every takeover starts with an Umbraco Health Check, which assesses code quality, security, dependencies and upgrade path, followed by a structured handover with documentation, monitoring and an agreed SLA, so you know exactly what you are inheriting before you commit to a plan.

Support keeps the platform safe and reliable to a defined SLA. Improvement work makes it better: new features, optimisation, accessibility upgrades. Cogworks keeps these separate: a Platform Assurance Plan handles maintenance; Catalyst Projects from the Momentum Framework handle improvements as scoped, costed pieces.