Platform Assurance
A Platform Assurance Plan that keeps your site fast, secure and improving.
If your last support arrangement was "send tickets, hope for the best," you've felt the cost. Slow response times. Security patches missed. Things that break and don't get fixed until they affect users. A Cogworks Platform Assurance Plan is the alternative: SLA-backed support, proactive monitoring, scheduled security cadence, and a clear separation between keeping the platform safe and making it better. Available as a Standard plan for smaller platforms and as a more bespoke Enterprise plan for larger organisations. Costs predictable. Risk controlled. Improvements that compound.
What is Platform Assurance?
Platform support and maintenance is the ongoing engineering, monitoring and support work that keeps a digital platform secure, performant and reliable after launch: monitoring, security patching, bug fixes, dependency updates, and incident response. It's distinct from hosting (which keeps the servers running) and from improvement work (which builds new features).
At Cogworks, this is delivered as a Platform Assurance Plan, the productised support service that covers all of the above with clear SLAs, named contacts and proactive monitoring. Plans run alongside Catalyst Projects from the Momentum Framework, so support keeps the platform healthy while improvements keep it growing.
What's included in a Platform Assurance Plan
Platforms stabilised and kept healthy
Got questions? We have answers.
What is Platform Assurance and how is it different from hosting?
What's a typical platform support SLA and how quickly do you respond?
How much does a Platform Assurance Plan cost?
What's included in a Cogworks Platform Assurance Plan?
Can you take over support for a site you didn't build?
What's the difference between support and improvement work?
