Challenges

It shouldn't be this difficult.
Most of the time, it doesn't need to be.

Five challenges we fix

Five challenges we fix

Most regulated organisations do not come to us for a new website. They come because something has stopped working, and it costs money every month it stays unfixed.

Since 2006 we have worked with professional and financial services firms, charities and enterprise teams on the same five problems. If you have raised one of them with the board more than once, you will recognise it below.

Start with the evidence

Before anyone recommends a rebuild, we measure what is actually wrong. A fixed-price audit or Health Check gives you a risk register and a prioritised plan you can take to the board, whoever does the work next.

Cogworks client website projects including Russell-Cooke, Prostate Cancer UK and Foster + Partners
Cogworks Delivery Framework – our proven agile process

Fix what matters first

Every stage is fixed price, with a success measure agreed before work starts. If the work overruns, the extra time is ours to absorb, not yours.

Keep it from coming back

Most of these problems build up slowly, through missed upgrades and small fixes that never quite happen. The Platform Assurance Plan and the Momentum Framework stop the drift once it is fixed.

Rocket launch illustrating Cogworks post-launch Project Assurance Plan and Momentum Framework

How it shows up

How it shows up

Five challenges, and where each one starts

Five challenges, and where each one starts

They rarely arrive alone, and they feed each other. Open the one that sounds most like your week.

(001)

Growth has stalled

Traffic still arrives and the site looks fine, but enquiries have flattened and nobody can say which part of the digital estate is holding things back.

Growth has stalled

(001)

Growth has stalled

Traffic still arrives and the site looks fine, but enquiries have flattened and nobody can say which part of the digital estate is holding things back.

Growth has stalled

(001)

Growth has stalled

Traffic still arrives and the site looks fine, but enquiries have flattened and nobody can say which part of the digital estate is holding things back.

Growth has stalled

(002)

No clear digital direction

Budget gets spent every year, but on a list of requests rather than a plan the board has agreed, so nothing builds on what came before.

No clear digital direction

(002)

No clear digital direction

Budget gets spent every year, but on a list of requests rather than a plan the board has agreed, so nothing builds on what came before.

No clear digital direction

(002)

No clear digital direction

Budget gets spent every year, but on a list of requests rather than a plan the board has agreed, so nothing builds on what came before.

No clear digital direction

(003)

Burned by agencies

You have paid for promises before, and the last supplier left you with a platform you do not fully own or understand.

Burned by agencies

(003)

Burned by agencies

You have paid for promises before, and the last supplier left you with a platform you do not fully own or understand.

Burned by agencies

(003)

Burned by agencies

You have paid for promises before, and the last supplier left you with a platform you do not fully own or understand.

Burned by agencies

(004)

A team fighting its own tools

A simple change takes days, workarounds have become the process, and good people spend their time wrestling the CMS instead of doing their jobs.

A team fighting its own tools

(004)

A team fighting its own tools

A simple change takes days, workarounds have become the process, and good people spend their time wrestling the CMS instead of doing their jobs.

A team fighting its own tools

(004)

A team fighting its own tools

A simple change takes days, workarounds have become the process, and good people spend their time wrestling the CMS instead of doing their jobs.

A team fighting its own tools

(005)

A platform that has become a liability

It is out of support, expensive to run, or failing security and accessibility checks, and moving off it feels riskier than staying put.

A platform that has become a liability

(005)

A platform that has become a liability

It is out of support, expensive to run, or failing security and accessibility checks, and moving off it feels riskier than staying put.

A platform that has become a liability

(005)

A platform that has become a liability

It is out of support, expensive to run, or failing security and accessibility checks, and moving off it feels riskier than staying put.

A platform that has become a liability

Where to start: common questions

The questions regulated organisations usually ask before deciding which challenge to tackle first.

What kinds of organisations do you work with?
icon

Mostly regulated organisations in the UK: professional and financial services firms, accountancies, wealth managers, law firms and charities. We have worked with them since 2006, and Umbraco has been our specialism since 2008.

How do we know which challenge we have?
icon

Usually you already have a feeling, and often it is more than one, because the five feed each other. A fixed-price audit or an Immersion Session turns that feeling into evidence, so you know what is actually causing the problem before you spend money fixing it.

Where should we start if it is more than one?
icon

Start with whichever one is costing the most money or carrying the most risk right now. That is rarely the one people expect, which is why every audit ends with a prioritised plan rather than a list of everything that is wrong.

Do we have to rebuild our website to fix these?
icon

Not usually. Many of these problems can be fixed on the platform you already have, and a rebuild only makes sense when the evidence says the platform itself is the problem. We will tell you which applies before recommending anything larger.

How much does it cost to get started?
icon

Every starting point is fixed price and agreed before any work begins, so there are no open-ended day rates. Tell us what is going on and we will recommend the smallest piece of work that gives you a clear answer.

Do you only work with Umbraco sites?
icon

No. Our audits cover any website, whatever it runs on, and we can make front-end changes, and often template changes, on most content management systems. When we build a new platform from scratch, we build it on Umbraco, which has been our specialism since 2008. On headless sites, where the work sits in the front end, the CMS behind it matters much less, so a platform like Contentful is no barrier to working together.

What kinds of organisations do you work with?
icon

Mostly regulated organisations in the UK: professional and financial services firms, accountancies, wealth managers, law firms and charities. We have worked with them since 2006, and Umbraco has been our specialism since 2008.

How do we know which challenge we have?
icon

Usually you already have a feeling, and often it is more than one, because the five feed each other. A fixed-price audit or an Immersion Session turns that feeling into evidence, so you know what is actually causing the problem before you spend money fixing it.

Where should we start if it is more than one?
icon

Start with whichever one is costing the most money or carrying the most risk right now. That is rarely the one people expect, which is why every audit ends with a prioritised plan rather than a list of everything that is wrong.

Do we have to rebuild our website to fix these?
icon

Not usually. Many of these problems can be fixed on the platform you already have, and a rebuild only makes sense when the evidence says the platform itself is the problem. We will tell you which applies before recommending anything larger.

How much does it cost to get started?
icon

Every starting point is fixed price and agreed before any work begins, so there are no open-ended day rates. Tell us what is going on and we will recommend the smallest piece of work that gives you a clear answer.

Do you only work with Umbraco sites?
icon

No. Our audits cover any website, whatever it runs on, and we can make front-end changes, and often template changes, on most content management systems. When we build a new platform from scratch, we build it on Umbraco, which has been our specialism since 2008. On headless sites, where the work sits in the front end, the CMS behind it matters much less, so a platform like Contentful is no barrier to working together.

What kinds of organisations do you work with?
icon

Mostly regulated organisations in the UK: professional and financial services firms, accountancies, wealth managers, law firms and charities. We have worked with them since 2006, and Umbraco has been our specialism since 2008.

How do we know which challenge we have?
icon

Usually you already have a feeling, and often it is more than one, because the five feed each other. A fixed-price audit or an Immersion Session turns that feeling into evidence, so you know what is actually causing the problem before you spend money fixing it.

Where should we start if it is more than one?
icon

Start with whichever one is costing the most money or carrying the most risk right now. That is rarely the one people expect, which is why every audit ends with a prioritised plan rather than a list of everything that is wrong.

Do we have to rebuild our website to fix these?
icon

Not usually. Many of these problems can be fixed on the platform you already have, and a rebuild only makes sense when the evidence says the platform itself is the problem. We will tell you which applies before recommending anything larger.

How much does it cost to get started?
icon

Every starting point is fixed price and agreed before any work begins, so there are no open-ended day rates. Tell us what is going on and we will recommend the smallest piece of work that gives you a clear answer.

Do you only work with Umbraco sites?
icon

No. Our audits cover any website, whatever it runs on, and we can make front-end changes, and often template changes, on most content management systems. When we build a new platform from scratch, we build it on Umbraco, which has been our specialism since 2008. On headless sites, where the work sits in the front end, the CMS behind it matters much less, so a platform like Contentful is no barrier to working together.

What can we help with?

Talk to a London digital consultancy and Umbraco Gold Partner

Whether it's a new build, a platform that needs looking after or a problem you haven't been able to get a straight answer on, tell us where you are and we'll take it from there.

Katie Grant Watson, Client Strategist at Cogworks.

Client Strategist

@ Cogworks

Katie Grant Watson

What can we help with?

Talk to a London digital consultancy and Umbraco Gold Partner

Whether it's a new build, a platform that needs looking after or a problem you haven't been able to get a straight answer on, tell us where you are and we'll take it from there.

Katie Grant Watson, Client Strategist at Cogworks.

Client Strategist

@ Cogworks

Katie Grant Watson

What can we help with?

Talk to a London digital consultancy and Umbraco Gold Partner

Whether it's a new build, a platform that needs looking after or a problem you haven't been able to get a straight answer on, tell us where you are and we'll take it from there.

Katie Grant Watson, Client Strategist at Cogworks.

Client Strategist

@ Cogworks

Katie Grant Watson